| Alcyone213k Frequently Asked Questions

Frequently Asked Questions

Are Your Clothes Unisex?

Yes! All clothing sold by Alcyone213k is unisex. Please check the size guide and measurements before ordering to find your preferred fit.

Is Alcyone213k Official Lewis Capaldi Merchandise?

No. Alcyone213k is an independent, fan-run shop. Our designs are fan-made and are not official merchandise. We are not affiliated with, authorised by or endorsed by Lewis Capaldi or his representatives.

How Much Is Shipping?

Standard UK delivery is FREE on all orders, including own-stock and Printful products. International delivery is charged at checkout based on destination, parcel weight, products and delivery service.

How Long Will My Order Take?

Own-stock orders are normally processed within 2 working days. Printful products are made to order.

Printful production and fulfilment generally takes approximately 3–7 business days before dispatch. Delivery time is additional and varies by destination and carrier. Mixed orders may arrive separately.

See our "Shipping Policy" (/policies/shipping-policy) for more information.

Will I Receive Tracking Information?

Tracking details will be provided once your order has been dispatched, where tracking is available.

Can I Change or Cancel My Order?

Please contact us as soon as possible with your order number.

As many items are made to order, changes or cancellations may not be possible once production has started. Your statutory consumer rights remain unaffected.

Read our "Cancellation Policy" (/pages/cancellation-policy-customer-service-team-policies-clothing).

Can I Return an Item?

We offer a 30-day return policy for eligible items, subject to the conditions in our refund policy.

Items must meet the applicable return requirements. If your order arrives damaged, faulty or incorrect, please contact us.

See our "Refund Policy" (/policies/refund-policy) for full details, including your statutory rights.

How Long Do Refunds Take?

Once an eligible return has been received and inspected, approved refunds are normally processed within 10 business days. Your payment provider may take additional time to return the funds.

How Can I Contact Alcyone213k?

Email: sarahspinks82@gmail.com

Phone: 07920 260684

Please include your order number when contacting us about an existing purchase.

You can also visit our "Contact Us page" (/pages/alcyone213k-customer-support-reach-team-clothing-accessories-lewis).

Thank You for Supporting Alcyone213k!

We're an independent UK-based shop celebrating music, creativity and fan culture. Thank you for shopping with us!